CUSTOMER QUESTIONNAIRE
In line with our customer focus policy, we would be most grateful if you would take a few minutes of your time
 to complete the following questions. (Select "Yes" or "No" as appropriate. If "No" please enter the reason.) 
 
Question

Answer

 Please enter the reason if your answer is "No"
1. Do our catalogues and sales literature provide you with clear and concise information? Yes No
2. Are our quotations provided to you on time in a clear and accurate way? Yes   No
3. Do our quotations cover all of your technical requirements? Yes    No
4. Do you perceive our pricing levels to be reasonable within the present market? Yes    No
5. Are our general arrangement drawings provided to you on time? Yes    No
6. Are you satisfied with the quality of our product? Yes    No
7. Does our product cover all your specified and technical requirements? Yes    No
8. Do our sales team provide you with the service and information you require ? Yes  No
9. Is our response to technical changes swift and concise? Yes    No
10. Are you satisfied with out sales, applications and contracts team after sales service? Yes    No
11. Do our site installation and service team provide you with the service you require? Yes    No
12. Does our service and installation literature cover all relevant aspects? Yes    No
13. Is our ability at problem solving and addressing complaints up to standard? Yes    No
14. Are you satisfied with our accounts and commercial policies? Yes    No
15. Do we always perform with regards to delivery? Yes    No
Please add any further comments that indicate your perception of Dalair Limited

Completed by:

 *

Company:

 *

Position:

Telephone:

Email: